Customer Satisfaction SURVEY

Client Satisfaction Survey Form (EN)

Client Satisfaction Survey

COMPANY NAME

CONTACT NUMBER

SERVICE EXPERIENCE

Rate the overall service experience

Excellent

Good

Fair

Poor

COMMUNICATION

Timeliness of communication

SHIPMENT TRACKING

Accuracy of tracking information

DELIVERY TIME

On-time delivery

SERVICE SPECIFICS

Documentation

Accuracy of shipping documents

Timely provision of necessary documents

CUSTOMER SUPPORT

Customer Service Representatives

Response time to queries

PROBLEM RESOLUTION

Effectiveness of resolution

Communication during problem resolution

ADDITIONAL COMMENTS

Please provide any additional comments, suggestions, or specific instances that stood out during your experience with ALS Global Transportation.

Thank you for taking the time to complete our customer satisfaction survey. Your feedback is invaluable to us. If you have any immediate concerns or require assistance, please contact me.

Farrukh Bakhshiyev
farrukh@alservices.az
+994506748888